Free Kitchen Organization Guides
Our basic kitchen organization guides are provided free of charge. As these are complimentary resources, no refunds are applicable for free content.
Premium Services and Products
For any premium kitchen organization courses, consultation services, or paid products offered by ShelfSmart Solutions, we provide a satisfaction guarantee.
30-Day Money-Back Guarantee
If you're not completely satisfied with any premium service or product within 30 days of purchase, we offer a full refund. This applies to:
- Premium kitchen organization courses
- One-on-one consultation services
- Paid organizational tools and resources
- Specialized guides and masterclasses
Refund Process
To request a refund:
- Contact our support team at refunds@shelfsmart.fr within 30 days of purchase
- Include your order number and reason for the refund request
- We will process your refund within 5-7 business days
- Refunds will be issued to your original payment method
Exceptions
Refunds may not be available for:
- Services that have been fully delivered and completed
- Requests made after the 30-day period
- Products showing evidence of misuse or damage
European Consumer Rights
As a company based in France, we comply with European consumer protection laws. EU residents have additional rights under the Consumer Rights Directive, including a 14-day withdrawal period for online purchases.
Contact Information
For refund requests or questions about this policy:
Email: refunds@shelfsmart.fr
Phone: +33 (0) 1 23 45 67 89
Address: ShelfSmart Solutions, Paris, France